Step Go Stairs

- Please refer to the size chart in the product image section (if any). Recommended weight is for reference only. Please measure your dog's size prior to purchase.

- Each brand has its own size chart. That means your furbaby could be a "S size" in this brand, but "M size" in another one.

- Apparel: The pet's neck & chest circumference should generally be 2-3cm smaller than the product size.

- Apparel/ Bags/ Bed/ Cooling Rayon Mat: Mild detergent & hand wash are recommended.

- Toys: Always supervised your dog while playing toys. Remove any loose pieces and replace the toy if torn.

- Feeding Supplies: Please refer to each product's description.

- Cooling Gel Mat: Wipe clean with a damp cloth if needed. Product itself is waterproof. Avoid putting it into the freezer. Avoid direct sunlightAvoid biting or chewing from pets. Use under supervision if your pets tend to bite or scratch.

FREE INTERNATIONAL SHIPPING

Hong Kong & Macau: For orders over HK$599
Rest of the World: For orders over HK$999 (~US$133)

PROCESSING TIME
In Stock Items:
Dispatched in 3 business days

Pre-order Items / Customised Jewelry:
Dispatched in 10-15 business days

Customised / Made-to-order Items for Furbabies:
Dispatched in 15-20 business days

TRACKABLE DELIVERY | DELIVERY TIME
Hong Kong: SF Express [1-2 days]
Macau / Taiwan: SF Express [2-3 days]
Rest of the world: e-Express* [7-14 days]

*For bulky items (Stairs/ Steps), GOGOVAN will be arranged for delivery (Free shipping is also included). Customer need to pick up the goods at the van downstairs. Door delivery is not applicable. If you require door delivery, please leave us a remark and is subject to additional charge. We will arrange the logistic with you via whatsapp/call when the goods are ready to dispatch.

*e-Express is a speedy and trackable delivery solution offered by the HK Post.
**For international orders, bulky items (Dog Beds & Carrier) are not eligible to Free Shipping Policy.